Special thanks is extended to those who participated in the case studies by sharing the details of their strategies. Knowledge management strategies and applications intechopen. Before we explore knowledge management theories and strategies, lets start with an overview of the meaning of knowledge. It is important to remember that knowledge management is not about managing knowledge for knowledges sake. Muhammad mohiuddin, norrin halilem, sm ahasanul kobir and cao yuliang. Pdf a strategy for knowledge management researchgate. Processes, techniques, and tools in this article, i would like to discuss about the processes and techniques associated with knowledge management, as well as the tools that are used in organizations where it is practiced. This article discusses the dimensions, strategies, and motivations that organizations employ for better knowledge management. Knowledge management is the transformation of knowledge in the form of insights, understandings, and practical knowhow that we all possess in other manifestations like books, technology, practices, and traditions within organizations of all kinds and in society. Trbs transit cooperative research program tcrp research report 194. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. The previous articles in this module introduced the term knowledge management and presented some real world examples of how knowledge management works in contemporary organizations.
A draft scope for the knowledge management strate gic plan, attachment 4 4. Knowledge management as an organizational innovation has been with us for more than a decade. As the article argues, having a knowledge management system is no longer a luxury and instead, it has become a business imperative along the lines of automation and process improvement. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. The km strategy should balance people, process, and technology concerns. Knowledge management maturity has been a major topic of research in recent years kochikar 2000, ehms and langen 2002, kpmg 2003, pee et al. Draft guidelines for managers of functional programmes, attachment 5 5. In describing knowledge management, coakes 2003 suggests an anthropocentric perspective in which the critical role of human assets as knowledge holders is highlighted, while the importance of information technology is also considered.
The goal of this book is to provide a comprehensive overview of knowledge management by examining its objectives, scope, strategy, best practices. While many knowledge management maturity models have been proposed, details on how an entitys maturity can be assessed remains elusive pee et al. Knowledge management strategy must be dependent on corporate strategy. It is the process through which organisations create and use their institutional or collective knowledge assets. Knowledge management is based on the idea that an organisations most valuable resource is the knowledge of its people. Practical knowledge management best practices 123 strategic knowledge management best practices. An institutions strategy for knowledge management must be firmly rooted in its core competencies, embedded in its work processes and linked tightly to its main products. Knowledge management km has been the subject of much discussion over the past decade. For a more comprehensive discussion and definition, see my knowledge management definition. While it is still true that km is about people and human interaction, km systems have come a long way and have evolved from being an optional part of km to a critical component. Finally, uhc2030 can learn from other organizations in setting up the right knowledge sharing. This knowledge management strategy will seek to come up with a strategy that will fill the gaps as well as contribute towards wiser objectives and outcomes. When implementing a knowledge management initiative the knowledge management.
Knowledge management strategy is a general, issuebased approach to define operational strategy and objectives with specialized km principles and approaches. Work models the characteristics of the type of work will help determine which model works best. Successful knowledge management strategies build on existing assets. To help executives, the institute has developed a framework that associates specific knowledge management strategies with specific challenges that. Knowledge transfer strategy transfer of knowledge and best practices in order to improve operational quality and efficiency. Isbn 97895356170, eisbn 97895356187, pdf isbn 9789535146056, published 20171121. Knowledge management is seen as a business process, integrating knowledge, people, processes, strategies, techniques and technologies. Knowledge management km comprises a range of strategies and practices used by an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Adopted by market leaders who shape the future direction of their sector. A straightforward guide to leveraging your companys intellectual capital by creating a knowledge management culture.
Therefore, the extent to which an organisation performs well, will depend, among other things, on. In august 2008, resources from the programme of work and budget pwb 200809 plus. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. How to build a successful knowledge management system. Knowledge management strategy results management framework. Developing a knowledge management strategy provides a unique opportunity to gain a greater understanding of the way the organisation operates, and the challenges that confront it.
Uneces knowledge management strategy builds on a number of principles drawn from good practice. Analysis of knowledge management within five key areas. Knowledge management strategy 251 knowledge audit 253 gap analysis 256 the km strategy road map 257. The principles and practice of knowledge management by. The field of knowledge management identifies two main types of knowledge. Knowledge management, as a competency, included in the contracts of sms members.
The draft process for the development of a knowledge management strategy, attachment 2 which will also be discussed by the knowledge management strategy advisory group, attachment 3 3. The complete guide to knowledge management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. Dennis and others published three knowledge management strategies. Which knowledge management approach, or set of approaches, will bring the most value to the company. Developing a corporate knowledge management strategy. There are many taxonomies that specify various kinds of knowledge.
This is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. Aligning knowledge management with business strategy. United kingdom knowledge management km is the process of capturing, developing, sharing, and effectively using organisational knowledge knowledge management, 2014. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice. The complete guide to knowledge management index of. By focusing on identifying staff needs and issues, activities and initiatives can be recommended with the confidence that these will have a clear and measurable. While the knowledge management processes section dealt with the general ways knowledge can be managed, this section tackles longterm knowledge management strategy. Core organizational value and joint responsibility of all staff in unece, knowledge management is recognized as a core value that is an integral part of the organizational culture. Pdf purpose the purpose of this paper is to study the influence of organizational environment on the selection of knowledge. It goes home after work and is free to leave the company. To help executives, the institute has developed a framework that associates specific knowledgemanagement strategies with specific challenges that. While appropriate hardware is essential, the key to successful knowledge. Knowledge management km is the processes used to handle and oversee all the knowledge that exists within a company.
Choosing your knowledge management strategy semantic scholar. Knowledge production is the process were new organizational knowledge is created and is synonymous to. Knowledge management relies on an understanding of knowledge, which consists of discrete or intangible skills that a person possesses. The book starts with discussions about knowledge and what it means for business practitioners, moving into discussions about how to manage and audit knowledge, followed by the challenges of organizations to deal with. According to bhatt 1, business and academic communities.
This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. Introduction to the knowledge management guidebook. One of the early knowledge management strategies that knoco was involved with was the km strategy for mars inc, developed in 2004. As a discipline, it has reached a state of maturity where. Strategic investments represent the companys choicesoptions so as to enable and enhance the processes outlined earlier e. It is important to remember that knowledge management is not about managing knowledge for knowledge s sake. Keywords management strategy, germany, knowledge management. Knowledge hierarchies, knowledge markets, and knowledge communities. This article examines the ways and means to build a successful knowledge management system and the process by which essential components of the knowledge management. In april 2017, kmwg met for the first time and commissioned a stakeholder mapping exercise to understand how networks, alliances, and other initiatives are engaged in knowledge management related to universal health coverage uhc and health systems strengthening hss.
Knowledge management strategies for business development is a fascinating topic for business leaders and clevel executives. Knowledge management strategies for business development. Knowledge management km is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its. Organisations are told that they will not survive in the modern knowledge era unless they have a strategy for managing and leveraging value from their intellectual assets, and many km lifecycles and strategies have been proposed. Knowledge management in theory and practice kimiz dalkir mcgill university. Comprehensive guide to knowledge management smartsheet. But the range of different knowledge management strategies on offer can. Background strategies for protecting knowledge retention policies, circulation of knowledge mentoring and creating communities of practice regulatory framework in 2001 the dpsa established the lkm unit in the service delivery branch. Most transac tions are currently free of charg e w. Designing a successsful km strategy information today books. An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration, information systems. Knowledge management is a joint responsibility of all staff and. The paper focuses particularly on the relationship.
471 1324 929 986 1513 1173 144 561 787 225 1308 1304 1449 630 1159 1295 1171 979 605 580 1461 1487 349 864 1252 956 310 579 97 1029 1445 128 1271 668 1274 136 300 1116 1021 317